Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it

Your privacy is important to The VIM and we are committed to protect the privacy of individuals who visit our website. This Privacy Policy has been compiled to better serve those who are concerned with how their “Personally Identifiable Information” (PII) is being used online. PII is information that can be used on its own or in combination with other information to identify, contact, or locate a single person, or to identify an individual context. Visiting or using The VIM’s website and/or using The VIM’s services, will constitute your acknowledgement and acceptance of the Privacy Policy. Therefore, please read our privacy policy carefully to get a clear understanding of how we process, collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website:

What personal information do we collect from the people that visit our website? 

The VIM may ask you to enter your name, email address, mailing address, phone number, credit card information or other details when booking, purchasing or registering on our website. 

How do we use your information?

The VIM may use the information it collects from you when you register, make bookings or purchases, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features. 

If required, The VIM discloses your personal information to its agents or sub-contractors to the extent necessary for the purposes of processing and meeting your needs and requirements. The agent or sub-contractor in question is obligated to use such personal information in a confidential manner and in accordance with the terms of this Privacy Policy. 

In addition to the disclosures which are reasonably necessary for the purposes identified above, The VIM may disclose your personal information to the extent that it is legally required to do so by law, by any federal, governmental or other regulatory authority or by court or other authority of competent jurisdiction -in connection with (i) any legal proceedings or prospective legal proceedings; (ii) -in order to establish, exercise or defend The VIM’s legal rights; and (iii) any regulatory compliance matters. 

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

How do we protect visitor information? 

The VIM will take reasonable technical and organizational precautions and appropriate security measures to prevent the loss, misuse or alteration of your personal information. 

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our website as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep the information confidential at all times. In addition, all sensitive/credit card information you supply is encrypted via Secure Socket Layer (SSL) technology. 

The VIM will implement a variety of security measures when a user makes a booking or a purchase to maintain the safety of your personal information. 

All transactions are processed through a gateway provider and are not stored or processed on our servers. 

Custom Jewelry Design Process

The process starts by filling out the Exclusive Design Request form.  This gives us some insight into what you are looking for before we have the Custom Consultation Call and we can prepare for it.  During the call, we will cover:

  • Your design ideas.
  • Cost of the piece(s).
  • Our policies (what you’re reading now).
  • Any other questions you might have.

We will send out an invoice for the Non-Refundable Deposit within 24 hours of the call.  Please pay this invoice within 48 hours unless we discussed a different plan during the Consultation.  Once the Deposit has been paid, we will begin the Research, Stone Selection, and Design Drawings needed for your piece(s).  Once a design has been selected, we will start create the piece or model (for cast pieces) or set the stones (for electroformed pieces) and send you photos and/or videos of the them for your final approval.  Upon approval, the final build process will begin and you can expect shipment within our standard processing times (see shipment processing).

Do we use ‘cookies’? 

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 

We use cookies to: 

  • Help remember and process the items in the shopping cart.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this by accessing your internet browser’s (e.g. Internet Explorer, Google Chrome, Mozilla Firefox) settings. Each browser is a little different, so look at your browser’s ‘Help’ menu to learn the correct way to modify your cookies. 

If you wish to disable cookies from your browser, some features will also be disabled. It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly. 

Third Party Disclosure 

We do not sell, trade, rent or otherwise transfer your personally identifiable information to third parties unless we provide you with advance notice. Now withstanding the above, third parties shall not include our website hosting partners, and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ right property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other purposes.

Third Party Links

PURPOSE OF LINKS. For your convenience and to improve the usage of the Website we may insert links to third parties on this Site. This Privacy Policy does not apply to such third party Websites. These links take you outside our service and off The VIM’s Site and are beyond our control. This includes links from partners that may use our logos as part of a co-branding agreement. The Sites those links can take you to have their own separate Privacy Policy and although we seek to protect the integrity of our Site, is The VIM is not liable for the content and activities of those Sites. Your visits and access to such Websites is at your own risk. Please note that those other Sites may send their own cookies to users, collect data, or ask Personal Information.

Children’s Privacy

The VIM does not specifically market to children under the age of 18. 


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Updating this Policy 

The VIM may update and modify this Privacy Policy from time to time, by posting a new version on its website. Your continued use of our website and/or our services after any modification of this Privacy Policy will constitute your acceptance of such modification. 

If at any time you would like to unsubscribe from receiving future emails, you can


CONTACT INFORMATION. If you have any questions or comments relating to our Website or the Privacy Policy, contact us click here

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